How do I edit my order?
To edit your order, please contact us right after placing your order. We unfortunately will not be able to make any changes to your order if it has already been processed or shipped.
I PLACED AN ORDER BUT HAVEN'T RECEIVED AN ORDER CONFIRMATION YET. WHEN WILL I GET IT?
There's a chance you might not have received your order confirmation if you entered your email address incorrectly. It also might be in your junk mail or spam. If not, let us know and we'll send you another order confirmation.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we do. We ship worldwide.
HOW LONG DOES IT TAKE TO ARRIVE
It usually takes 3-6 working days depending on your location.
HOW DO I FIND OUT ABOUT YOUR PROMOTIONS?
You can find all details on our upcoming promotions by subscribing to our newsletter or you can also find the details on instagram https://www.instagram.com/astarflyshoes/
MY PROMO CODE ISN’T WORKING. WHAT SHOULD I DO?
Check to see if you’re using more than one promo code. Only one promo can be used per order, If your promo code still isn’t working, let us know and we’ll help you.
DO YOU PAY FOR RETURN SHIPPING COSTS?
Unfortunately, we currently don’t cover return shipping costs. All return shipping fees are your responsibility.
WHEN WILL I GET MY REFUND?
We totally understand that you want to get your refund ASAP. Once we’ve received the product(s) you returned and it is in great condition and tags are still attached on clothes, we’ll proceed your refund right away and you should get your money within 3-6 working days depending on the method you used to purchase.
DO YOU RESTOCK ANY OF YOUR PRODUCTS?
we try to restock our most popular items, but we’re not always able to. If there’s a specific item you want that’s sold out, we recommend subscribing to our newsletter or following us on our social channels for the latest updates on our new releases.
CAN BOTH MEN AND WOMEN WEAR OUR PRODUCTS?
Absolutely, our sneakers are unisex.
We process all card payments through a third party payment system and therefore we do not see or hold any of your payment information.
The only information we receive is your name, delivery address and email.
If you have more questions don’t hesitate to reach out to us via our email email@example.com